Patient's Not Attending For Their Appointments

In conjunction with our patient group we have introduced a ‘did not attend’ policy (DNA) for patients who fail to contact us to advise us that they are unable to attend the appointment they have made with a member of our team.

We have approximately 160 appointments per month which are in the ‘did not attend’ category.

We appreciate that emergencies happen but we need patients to understand what the effects of not ringing to cancel their appointment are:

• An increase in the waiting time for appointments
• Frustration for other patients who are not able to obtain an appointment
• A waste of time and money i.e. precious NHS resources
• A potential risk to the health of the patient

We will regularly review the number of appointments which are missed and contact the patients who miss their appointment to help us to understand why they are having problems keeping their appointment.

Patients will be given an opportunity to change their pattern of missed appointments however if the practice does not see an improvement, we may decide to remove from the practice list and advise them to register elsewhere.

Please see below for our full policy.

Did Not Attend Policy (DNA Policy)

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