Our population is living longer, often with multiple illnesses which are complex.
As a result there is a need to change our current frontline services to one which is more integrated with health and social care so we can best meet the needs of our population.
Care navigators are being introduced to assist patients to access the most appropriate services for their needs.
Our reception teams have recently undergone care navigation training to help our patients access the most appropriate care.
If our reception teams appear to be asking additional questions this is because they are trying to help you make the right choice when needing to access care.