Advanced Clinical Practitioners

Nurse Practitioners

Nursing Team

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

Research Team

Nurse Associate

Healthcare Assistant

Phlebotomy

Practice Management

Our managers are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

Both managers are happy accept any constructive comments or complaints you may have but please be aware that we may not be immediately available due to practice commitments. We will always endeavour to contact you by telephone or letter to discuss the issues you wish to raise.

Before any caller is put through to one of the practice managers the reception team are instructed to obtain some basic details of the nature of the call. This is to avoid wasting both the patient and managers time. It has been known that patients have contacted the managers for blood test results or prescription requests. Our reception teams have more expertise in these areas and are happy to help.

We do have suggestion/comment forms available at our reception desks and in the waiting rooms. Once completed these are passed to the managers.

Reception

Our receptionists are here to help you. They are fully trained and do a difficult job well. Receptionists will arrange appointments either with the doctor or a practice nurse, and will take requests for home visits or arrange for you to speak to a doctor or nurse on the telephone. They can give patients results of laboratory tests. Sometimes they may need to ask one or two questions to help judge the urgency of your request, or how best to help you, but the information you give will always been treated in confidence as they are bound by the same codes of conduct as the doctors. Please treat all staff with respect. If we are all polite to each other any problems can be resolved both quickly and amicably.

Healthcare Team

Health Visitors

The health visitors can be contacted by telephone on 01709 423286 between 09.00 and 10.00. They are based at the Place, Coleridge Road. An answering machine is in operation outside these times and calls are monitored regularly.

Attached Staff

Further team members include Community Midwives, Macmillan Nurses, Mental Health Workers, Community Matron, Pharmacist and Dietician.

District Nurses

The Care Co-ordination Centre will be the single point of access for the District Nurse and Community Matron Service.  This service means that you will contact the Care Co-ordination Centre instead of contacting your District Nurse or Community Matron directly.

If you require a visit from the District Nurse or Community Matron, or have any immediate concerns, please contact us on 01709 426600.  This is a 24 hours a day, 7 days a week service.

By contacting the centre you will be able to speak to a member of the team who will listen to your concerns, take your details and where necessary refer you to a qualified NHS nurse who can offer you any advice and support where necessary.

PCN (Primary Care Network) roles

PCN Roles

Health Village and Dearne Valley PCN (Primary Care Network) is a collaboration between three practices – Clifton Medical Centre, Market Surgery and St Ann’s Medical Centre.

There are various roles within the PCN.

Clinical Pharmacist

A PCN Clinical Pharmacist works alongside a multidisciplinary team of health care professionals to support your GP practice in meeting the health and social care needs of patients and helping to improve access to care. They provide support for prescription and medication queries. They undertake clinical medication reviews to support patients. They work to encourage patients to manage common and minor ailments and to promote self-care.

Pharmacy Technician

The Pharmacy Technician work with the PCN Clinical Pharmacist and practice staff to ensure safe, accurate and timely supply of prescribed medication. They also provide support to other clinical staff and reception teams, coordinating discharge summaries and medication reviews, playing a central role in repeat prescribing processes, liaising with our patients, nursing homes, carers, hospital and community pharmacies and responding to medication queries.

Paramedic

A PCN Paramedic is a practice-base role, and they support the GPs to provide on the day emergency services for patients. Their role involves the assessment, diagnosis, treatment or referral of patients presenting with undifferentiated and undiagnosed conditions.</

Nurse Associate

The role of the Nursing Associate is to work with the multi professional team and the registered Nurse to assess, plan, organise and deliver clinical care in line with service and patient needs. The nursing associate has a breadth of knowledge across the lifespan and across the fields of nursing, providing holistic and person-centred care and support for people of all ages and in a variety of settings.

Care Coordinator

They work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN. They also work closely with other community services and other relevant service providers.

Social Prescriber

The Social Prescriber works to help people to take control of their health and well-being. Social prescribing can help to strengthen community resilience and personal resilience whilst reducing health inequalities by addressing the wider determinants of health such as debt, poor housing and physical inactivity by increasing people’s active involvement with their local communities

Physiotherapist

They work as part of a multidisciplinary team across the practices of a Primary Care Network (PCN), with the PCNs GPs and other clinicians and staff, as well as staff and clinicians from community, acute, social and voluntary sectors. They will work directly with patients to assess and treat conditions, manage long-term conditions as well as promote self-care.

Digital & Transformation Lead

The Digital & Transformation Lead supports the practices within the PCN to develop and deliver the objectives of the PCN. They are responsible for helping and developing the use of digital tools and implementing transformation work that utilises data or quality improvement tools to improve quality, drive efficiency or improve patient experience.

To access the Health Village and Dearne Valley PCN website please click on the following link:

https://www.healthvillageanddearnevalleypcn.co.uk/