Consultations are by appointment only. These can be made by telephone, calling in at the practice or online.
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Patients may express a preference for a particular doctor but we cannot always guarantee that this can be fulfilled.
Urgent appointments – We will always try to deal with urgent requests as soon as possible on the same day. Please contact the practice.
Please note that Wickersley Health Centre is a branch surgery and from time to time this may mean seeing a doctor at the main surgery. If you think your problem is urgent please tell the receptionist. The receptionist will be pleased to inform you about a doctor’s availability.
We want to make healthcare accessible to all our patients. We can offer our patients extended hours appointments on evenings and weekend mornings, but it is important to note these are not held at Clifton Medical Centre. Patients will need to make their own arrangements for travel to these appointments.
These appointments are for routine care only and are bookable only in advance and not on the day. Locum doctors work at these practices so patients cannot request to see a specific doctor.
Appointments are available for our patients to book on weekdays from 6:30pm to 8:30pm
These are not held at Clifton Medical Centre but are at:
Valley Health Centre, Dalton
Highthorn Road, Kilnhurst
Broom Lane Medical Centre, Rotherham
There are routine appointments available on Saturday and Sunday mornings.
These are held at:
Saturday morning – Dinnington New Street
Sunday morning – Broom Lane Medical Centre
To book weekend and evening appointments please contact our reception team on 01709 363590
In some situations discussing your problem on the telephone with the doctor will help you decide what action to take next. An appointment can be made for the doctor to ring you at an agreed time.
Please note that all telephone calls to 01709 363950 and 01709 544000 are recorded for medico-legal purposes.
Please note that if calling from a mobile telephone the cost of the call may vary.
Nurse minor illness clinics including telephone advice is available on a daily basis.
We can provide a trained chaperone as required for intimate examinations. You are always welcome to have a friend or relative present at your consultation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
In case of emergency outside normal working hours (8:00am to 6:00pm) or when surgery is closed telephone 111. You will be put through to the out-of-hours service. Please allow plenty of time for an answer. You may be offered advice, an opportunity to visit an emergency surgery, or a home visit if necessary. This service is commissioned by NHS Rotherham.
Home visits are at the discretion of the doctor. The best, and safest, place for a medical consultation is in a properly equipped surgery with access to nursing aid and diagnostic equipment if required. Several patients can be seen in surgery in the time it takes to do one home visit.
We expect patients to attend the surgery unless genuinely too ill or infirm to travel. Feverish children can quite safely be transported to the Surgery where they can be seen immediately if necessary. We are happy to visit the housebound elderly, but if a patient is normally transported for trips to the shops and other services, then we expect them to attend the surgery.
Where a home visit is essential, please try to give notice before 10:30 on the same day that the visit is required. After this time emergencies only will be attended on the same day.
The receptionist will ask for some details of the illness. This is to enable the doctor to assess the priority of the call. Requests for urgent visits during office hours should be telephoned to 0844 477 3622.
NHS 111 is the new three-digit telephone service that replaces NHS Direct, to improve access to NHS urgent care services. Patients can use this number when they need medical help or advice and it’s not urgent enough to call 999. NHS 111 operates 24/7, 365 days per year and is free to use from a landline and a mobile.
The Urgent and Emergency Centre at Rotherham Hospital is now open – It is a single site for emergency or urgent care needs and is staffed by members of primary care and A&E clinicians.
It is also the base for GP out of hours service and care co-ordination centre so all urgent care services will be in one place.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.