Mutual Responsibilities

Your rights as our patient – and how you can help to get the best from the surgery team

What You Can Expect From Us

QUALITY MEDICAL CARE provided by qualified individuals both here at the surgery or at your home, depending on your condition.

COURTESY AND RESPECT for you, your racial and cultural background and your rights as an individual, especially your rights of privacy and confidentiality.

OUT-OF-HOURS AND EMERGENCY SERVICES which are prompt, efficient and caring.

A CLEAR EXPLANATION of the treatment we propose to give you and an understanding response to any questions or concerns you may have.

INFORMATION about the services and facilities available at the surgery.

PLEASE REMEMBER that you can call on the help of ANY member of the surgery team – not just the doctors. Our nursing team, trained to advise on minor illness conditions may be able to help you. If you’re not sure which member of the team can help, ask the receptionist.

What We Ask Of You

TELL US if you change your name or address (remember to include your new postcode). We also need to know if your telephone numbers change. (landline and mobile). We have a form at reception to make this easier.

IF FOR SOME UNEXPECTED REASON YOU CANNOT ATTEND your appointment, please make sure you let us know as soon as possible by telephoning the surgery.

ASK FOR a home visit only if you are too ill to come to the surgery. If possible, telephone before 10.30am.

BE PATIENT if we are running late – on another occasion it might be you who needs the extra time.

DO NOT ASK FOR another member of the family to be seen at your appointment without making prior arrangements.

ORDER YOUR REPEAT PRESCRIPTIONS in plenty of time, especially before a bank holiday weekend. Please allow extra handling time if prescriptions are requested via the postal system.